Frequently Asked Questions

Events And Venues

How do I add an event?

Before you add your event, make sure you have all the event info to hand (such as copy, credits, times, ticket prices, ticketing links and such like). Remember, good quality images makes for a good quality interaction with your audience - images for events need to be no less than 480 pixels wide by 480 pixels high.

Click ‘Add Event’ in the top menu bar and fill in the fields with your event details. Make sure to include as many 'tags' (keywords) to help other people find and search for your event. Hit ‘Save and Next’ at the bottom of the page:

 

You will then be taken to the next page where you will be asked for additional info such as ticket costs, where to purchase tickets and any groups or organisations that should be associated with your event.

Fill in the fields with the relevant details. You also have the options to make the event public or private. If you want to associate the event with a Group or Organisation – tick the boxes and add the page you want the event linked to.

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How do I search for events?

There are a few ways you can search for events on The Program. If you know what you’re looking for, type it directly into the search field in the top right of the page. If you want to look for what’s on generally, go to the ‘What’s On’ tab at the top. If you want to specifically browse events by genre, go to the ‘Browse Events’ box. Or by location through ‘Upcoming Events’ and change your location.

Search event

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What if someone has set up my event already?

Events on The Program are user-generated, which means that someone might have already set up your event and currently 'owns' this event. Don’t panic - this is normal, and is used to encourage event promoters to 'claim' an event and take ownership of it.

To claim an event, simply click CLAIM EVENT at the bottom of the event description, and let us know that you are the owner. Once we've verified your identity, we will transfer administration of the event over to you.

Claim event

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How do I edit my event?

Go to your event listing and go through the Admin Options to edit your event (you must have Administrators’ access to edit events). If you don’t, you will need to CLAIM EVENT at the bottom of the event description.

Edit event

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How do I add a venue?

All events need a venue. Some venues have already been added to The Program, and - if they are offered to you during the event submission process - you should use those venue links rather than establish a new venue.

If your venue is not suggested – then you will need to add it to The Program through ‘ADD NEW VENUE’.

Add venue

Fill in all the details of your venue and hit ‘ADD NEW VENUE’.

Add new venue

If you want to add extra details about your venue such as opening and closing times, facilities or images – you will need to go to ‘Edit Venue’

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What if someone has set up my venue already?

Venues on The Program are user-generated, which means that someone might have already set up your venue and currently 'owns' this venue. This is normal, and is used to encourage venue owners to 'claim' a venue and take ownership of it.

To claim a venue, simply click ‘CLAIM VENUE’ at in the left hand column under the venue image to let us know that you are the owner. Once we've verified your identity, we will transfer administration of the venue over to you.

Claim venue

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How do I edit my venue?

Once you have Admin access to your venue profile you can ‘Edit Venue’ through the Admin Options Menu. You will then see the image below, where you can start filling in all your event details. Don’t forget to save as you go through each tab along the top.

 

Some larger venues will have smaller venues within them (e.g. Sydney Opera House has the Concert Hall, Playhouse etc.) If the venue you are listing is part of a larger venue, you will need to link it to its “Parent Venue”. Eg, Sydney Opera House is the “Parent Venue” of Playhouse, Concert Hall, The Studio etc. If the Parent Venue isn’t listed, you can always go back and create the Parent Venue and then link to it later.

 

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How can I invite people to my events?

In the right grey panel on your event page, you’ll see an “Invite Others” box. Click on the link to invite your friends on The Program.

Invite others

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How do I add a FLICKR account to my event or venue profile?

 

Flickr http://www.flickr.com is a free online photo sharing tool, and is a great way to add extra images of your event or organisation to The Program. If you already have a Flickr account you can link it up to your Program profile or event.    

 

Go to ‘Additional Info” tab and down the bottom, add your Flickr URL. Your Flickr images will then be included in your event/venue/organisation listing Audiences will be able to get a better idea/feel of your show or venue or be able to see past events – and maybe even a photo of themselves!)

 

Your Flickr reel will show up on the bottom right of your event page or venue profile (note: only images tagged as ‘Publicly Visible’ in Flickr will able to be seen on the reel)

 

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How can I share an event with my other social networks?

The Program works seamlessly with all your favourite social networking tools so planning and sharing your social calendar has never been easier! Enter your event details once on the program and automatically share through your Facebook, Bebo, Twitter account. No more multiple entries of the same event! Cool ‘huh?

Simply click on the ‘SHARE THIS’ tab in the box below the event image. A pop-up will offer you all the different platforms you can share to, be it via email, Facebook, Twitter or your blog!

Share event

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When I publish my event, why does it look so weird?

Did you copy and paste your info from another web-page? If so – then you would have copied the html code as well (this is used so the computer knows how to present the data on the web-page).

Before you paste your info straight into The Program – it’s a good idea to paste it into a Notepad or Text Editor first – so it cleans out all the html code (these programs are usually free and comes with Windows and Mac). From Notepad (or Text Editor) you can then copy and paste into the Program editor. If it still looks weird, send a link of your event page to info@theprogram.com.au, and we'll fix it up for you.

 

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